With Sibley Designs, you have either purchased a pre-made card, or you have made an appointment to create a custom-designed card. If you are unhappy with either purchase, we can work with you until your order is as envisioned. All pre-made, non-personalized cards can be returned with money back after 30 days, if the cards and envelopes remain without blemish or stain. If you have customized pre-made envelopes or cards with personal text, and a design fee was approved, returns are not accepted. However, in order to ensure your happiness, Sibley Designs will work with you beforehand, allowing one, additional free proof. The same policy remains for all custom-designed cards. No returns accepted.